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Writer's pictureKarla Ruiz

Client Proximity: Technology as an Ally in Legal Services


Client Proximity: Technology as an Ally in Legal Services

Today, the impact of technology on our daily lives is undeniable. We see it transforming sectors like automotive, medical, food, and finance. The legal field is no exception. Concepts that seemed distant to lawyers just a few years ago, like FINTECH, INSURTECH, and of course, LEGALTECH, have become areas of specialization and development.


How Does Technology Impact the Legal Sector?


Technological advancements have revolutionized the legal world, providing tools we once only imagined. Technologies such as sentence prediction, AI-assisted document drafting, blockchain for contracts, and big data analysis are some of the innovations already impacting the sector. However, these advancements also bring new challenges, like data protection, cybersecurity, and regulatory compliance in the face

of crimes like money laundering, among others.

 

Some voices suggest that technology might replace lawyers, but at Ormuz, we have a different vision: technology won’t replace lawyers; it will enhance their ability to build trust and provide peace of mind to their clients, optimizing the delivery of legal services.


The Role of Technology in the Public Sector

 

Imagine an efficient justice system where bureaucratic and judicial processes are resolved with agility, with confidence and transparency. I firmly believe that if governments invested in innovative technology, justice would be more accessible and effective for all citizens.

 

Unfortunately, although more and more technological solutions are being implemented in public administration, many of them do not really respond to the needs of citizen’s needs. The proper use of technology could build trust and attract investments, tourism, and international collaborations. In this sense, governments must pay attention to their citizens expectations to strengthen their leadership and ensure economic and social growth.

 

I believe that it’s time for the government to analyze technological and process trends to optimize its management and provide greater certainty to citizens.


Ormuz and the Use of Technology in the Private Sector

 

At Ormuz Legal Solutions, we believe that technology should be a strategic ally for lawyers, allowing them to streamline processes and offer quality, trustworthy services to their clients. We know that legal procedures can be lengthy and tedious, and uncertainty about deadlines and results is an inconstant for both lawyers and clients. or this reason, we developed a web app that allows our clients to track the exact status of their legal services at any time. From receiving a request to the notification of the resolution, our clients receive updates via email, SMS, or WhatsApp, ensuring transparency and peace of mind. They can also access the required documents and additional costs involved in their case, with the option to later on evaluate the provided service

This approach has allowed us to innovate in our processes and focus on customer satisfaction. At Ormuz, we strive to democratize access to justice for small and medium-sized businesses, by offering them accessible and reliable legal solutions we are now helping prevent problems before they become obstacles.

 

Lawyers and the Future with Technology

 

Today, being a successful lawyer is not just about mastering the law and staying updated; it’s about creating value and building trust with our clients. At Ormuz, implementing technology has been a constant learning, process testing different solutions and refining processes. But the goal has always been clear: to provide an innovative, high-quality, accessible, and transparent legal service.

 

 An Invitation to Innovate


Technology is already an integral part of the present and future of law. My invitation to other lawyers is to dare to incorporate technology into their daily practice, considering the following aspects:

  • Strategic vision of the lawyer or firm: What kind of relationship do you want to have with your clients?

  • Identification of repetitive tasks that could be optimized with technology.

  • Administrative activities such as billing, fee collection, or report generation that can be automated, leading people’s efforts to focus on practicing law.

  • Understanding and listening to your target market is vital to offer the service they expect and also to improve your processes or service offerings accordingly.


Conducting this analysis will help you identify areas requiring innovation, creating a more efficient legal practice with technological processes aligned with your firm’s vision and goals

 

Towards a Scalable Model

 

At Ormuz, we understand that technology is not an end in itself but a tool to create a relationship of trust with clients. By offering scalable and accessible solutions, we are moving closer to our goal: democratizing access to justice. Law should not be an exclusive service but a tool available to everyone to protect their interests and support businesses in their growth.


By: Karla Ruiz, CEO, Ormuz Soluciones Legales

 

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